Q1: How Much Does WinAudit Cost?

WinAudit is freeware, which means that it comes at no cost whatsoever. The Freeware license agreement is detailed here. You may make as many verbatim copies of the programme as you desire and distribute them to anyone. Under no circumstances are you allowed to charge for the software itself. Parmavex Services retains the right to change its licensing policy for future releases of the programme.

Q2: Can I Send You a Message?

You can either send a message to winaudit_at_pxserver_dot_com or complete the on-line form www.pxserver.com/contactus.php on our website. We receive a lot of e-mail concerning WinAudit, so we tend to prioritise messages. Reported bugs and programme misbehaviours will receive our highest attention. Requests for feature additions or clarification of the report will generally get a prompt reply.

Q3: I Did Not Receive a Reply to My E-mail

To get a prompt reply be sure to send your message to winaudit_at_pxserver_dot_com otherwise it will probably be deleted. If you are using the on-line contact form, ensure your e-mail address has been entered correctly.

Parmavex Services automatically rejects email with suspect content or originating from mail servers known to send unsolicited e-mail. In general, neither you nor us will receive notification that this has happened. Some Internet providers, in an effort to reduce spam, are using 'white lists', that is they will only accept e-mail from people who have manually registered themselves on their list. Consequently, your Internet provider may block our reply to you.

Q4: When Is The Next Update Due?

We do not have a schedule of regular updates. Improvements are made on an ad-hoc basis depending on the time available and requests from users. In general, if a bug is found this is corrected as quickly as possible. We do not keep mailing lists or send e-mail alerts. If you are interested in programme updates you should check our website.

Q5: Can I Audit a Remote Computer?

No, for security and performance reasons WinAudit has been specifically designed not to audit a remote/networked computer. The programme's small size, no setup and Freeware license means that you can readily copy it to a networked computer. The programme can be executed in batch or user mode and reports obtained by means of a network save, database export or e-mail. Alternatively, run the programme in the remote desktop environment.

Q6: Why Does WinAudit Show IP Address 0.0.0.0?

Most probably, you are connected to the Internet via a dial up connection. Developing a robust method for determining the IP address while using a modem is problematic. Also, for computers configured to obtain a dynamic address from a DHCP server, this value may be 0.0.0.0 and the item DHCP IP Address will show the leased address in use. Note, dynamically allocated addresses (DHCP) are only shown on Windows NT® 4.0 and above.

Q7: Hey, That's Not Correct!

WinAudit reports information stored in/on your computer. If the original data is incorrect or missing, the report will simply reflect that. Some types of information, such as System Management, are known to be error prone. Further, if the Operating System does not support certain functionality or forbids it, the programme cannot report it. If you are in doubt about something in the audit report send it to your IT support person for an opinion. If you think you have discovered a bug in the programme you can send us a message to winaudit_at_pxserver_dot_com.

Q8: A Software Product ID Is Not Shown

Guidelines exist for where software vendors should store their product information. Most vendors follow these but it is not a requirement. WinAudit looks in these recommended places and other specific locations used by popular software. If, for some reason, the software vendor has not followed the guidelines, changed their habitual storage location or simply chosen to store the information in some proprietary manner WinAudit will not be able report on it.

Q9: Does WinAudit Show Installation Keys?

No. WinAudit shows Product IDs, these are not installation keys. Typically, the product ID is presented to you during installation of the software. It is often found on the 'Help + About' box and is used to register the software. Installation keys are those that are found on original packaging, software certificates or license agreements. WinAudit does not attempt to recover lost installation keys.

Q10: Can WinAudit Search for Files?

Yes. WinAudit can search for specific types of files. On the Windows operating system, a file's type is characterised by the extension part of its filename. For example, MyFile.txt would be a text file or MyFile.zip would be a zip archive. For details click here on selecting audit options.

Q11: Can I Hide the Command Line Window?

No. WinAudit collects a large amount of potentially sensitive data ranging from commercial product identifiers to account details. The purpose of this window is to state clearly and unambiguously that WinAudit is collecting information. For those users who find this window an inconvenience, it may be closed by clicking the 'x' on its top right corner. Doing so does not stop the programme, it completes normally so that no data is lost. You can set an informative message for your users, details are given in the section on command line usage.